Refund & Return Policy

At Smart Traders, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

✅ Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in the same condition as received.
• Items that are damaged, used, or missing original packaging will not be accepted.

❌ Non-Returnable Items

• Opened or used personal care & grooming products
• Items purchased on sale or with a discount code (unless defective)
• Digital products or gift cards

🔄 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, your refund will be processed within 5–7 business days.
• Refunds are issued to your original payment method or as store credit.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

📞 Contact Us

To initiate a return, please contact our support team via our Contact Us page or WhatsApp before sending the item back.